VINTAGE ITEMS
All items are authentic vintage and are carefully selected for their quality and aesthetic appeal. Dependent on age, some items will show signs of wear. We have pointed out these ‘flaws’ as best we can. Most enhance the timeless qualities of these pieces.
PAYMENT
We accept the following methods of payment. Credit / Debit Cards and Paypal
POSTAGE CHARGES
All items dispatched within the UK are sent either First Class Recorded or Special Delivery (dependent on your selection at checkout).
All packages are tracked and insured. In the unlikely event your package is not delivered, please contact us so we can investigate.
All items will require a signature upon delivery. If you are unable to sign for your package it will be returned to your local Royal Mail sorting office and held for 7 days for recorded delivery and 3 weeks for special delivery and international signed for. If a package is returned to Vintagebridaljewellery because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.
Please CHECK your Paypal address is up to date before ordering, customers must bear the cost of any items sent to an incorrect address (unless the package is returned by the recipient or Royal Mail).
RETURNS
In the unlikely event that you are not satisfied with your goods we must be notified within 2 days of you receiving your order. The goods must then be received by us within 10 days of notification. Please note we do not offer returns on specially made to order items or items purchased with a credit note.
All returned goods must be sent recorded delivery signed for in the original packaging to qualify for a refund. We will not accept returns after the 10 day period. Please return to address on return label on your package (Vintage Bridal Accessories, 121 Glen Rd, Tempo, Co Fermanagh BT94 3JW U.K.) and mark RETURNS with your name enclosed (or the name of the person on the payment account) so we can trace your account.
International customers must also nofify us within 2 days if they wish to return an item. All items must be returned via Airmail using a tracked postage option, (note customers will also be responsible for any customs charges imposed). Return items must be posted back to us within FIVE days of original receipt (the tracking option allows us to identify the date a package was dispatched). Please mark RETURNS to avoid further customs charges.
On receipt of the goods a full refund will be issued less postage and packing fees as these are a direct cost to us.
Due to hygiene reasons we cannot accept returns of earrings and that includes earrings that are part of a set (unless they are from the ‘Fine’ Jewellery section). Please note this still applies even if the customer claims the earrings have not been worn (as our products do not have security tags so we have no way of checking).
Refunds will not be given for used goods or goods returned after the date of your event/wedding. We have the right to refuse returns if we suspect that our returns policy is being abused. All returns will be refunded within 30 days of receipt of the goods.
The cost of return postage will be met by you. The goods must be in the original condition together with their original packing in order for a full refund.
CONTACTING US
Please use the ‘Contact Us’ Form to send your queries directly to us or mail jackie@vintagebridalaccessories.co.uk.
Alternatively you can write to us at:
Vintage Bridal Accessories
10 Athol Gdns
Halifax
W Yorkshire
England
HX3 5SD
or leave us a message on 0791 4355294 and we’ll get straight back to you.
